Terms & Conditions
Terms and conditions
Terms and conditions for our online services, social channels and shop
This website and all connected digital products, and the content they have on them, are owned by Road 2 Recovery UK, except where we've told you otherwise. By using our digital products you are automatically agreeing to these Terms & Conditions. We can and will change these from time to time as things come up.
We are based in the UK, and therefore all our activities fall under UK law and regulations.
All the information on this website is as accurate as we can make it. It is possible that something could be wrong, but we do try to ensure it is as accurate as possible. Do take appropriate professional advice before embarking on any course of action after reading our information. If there is anything that you believe to be incorrect, do please contact us to let us know.
We are happy for people to print out, download or otherwise use our content, apart from our logo, for all personal use. If you feel you wish to use our logo do please contact us and we can discuss its use. Commercial use of our content is not acceptable.
We do link to other websites, but cannot control what those websites say.
If you do download any of our content, we cannot be responsible for any damage, such as software viruses.
Our commitment to privacy
Your privacy is really important to us. We do need to take some information about you to allow you to use the tools we offer whether you are a patient using our support services to talk to other people, fundraisers taking part in one of our events or a researcher sharing their incredible work through a blog.
What information about you is collected on this site?
When you visit our website, you may provide us with personal information (such as name, address, email address, telephone numbers and/or credit/debit card information). We are subject to UK law and the Data Protection Act 1998, but over and beyond that we will ensure your information is safe and managed correctly.
We collect information in order to provide services like these for you:
Ordering patient information
Blogging your journey
Talking on our forums
Fundraising for us
Donating to us
Donating on a fundraising page
Signing up to receive newsletters
Buying products from the shop
Signing up to events
Helping by filling in a survey
We receive that information because it allows us to fulfill your request and communicate with you about it, but also to help us make sure we contact you about the right things at the right time and can thank you for anything you have done for us.
This information is retained and used in accordance with existing laws, rules, regulations, and other policies. Road 2 Recovery UK does not collect personal information from you unless you provide it to us. If you choose not to provide any of that information, we may not be able to fulfill your request or complete your order, but you will still be free to browse the other sections of the websites owned and administered by Road 2 Recovery UK. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.
What we do with this information
When you tell us things about yourself, we use it for the purpose you gave it to us for. We sometimes have to share that with outside parties - for example to a hotel you are staying in if you are at an overseas event. But, we will only do that when it is necessary to complete that order, and outside parties will only be able to use it for the exact purpose we give it to them for.
On occasion we use email addresses to promote products we think will be of interest to you through digital channels. In addition we use this data to create lookalike audiences across these advertising channels. We may also choose to advertise to people who visit our website, via retargeting.
Should any material changes be made to the ways in which we use personally identifiable information, Road 2 Recovery UK will take commercially reasonable measures to obtain email consent from you. We will also post the changes to our use of personally identifiable information on our site at least 30 days prior to a change.
Our commitment to data security
Personally identifiable information is stored on our server and is not publicly accessible. Further, personally identifiable information is only accessed by Road 2 Recovery UK staff on a "need to know" basis. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
You can update your information or opt out whenever you like.
We really only want to send things to people who want to receive them, so if at any point after you've registered you want to stop receiving emails from us you can. Just let us know. The same goes for updating us with new details. Just let us know and we'll make sure we're sending the right things to the right places.
Send us an email on email@example.com
Or contact us by post at: Road 2 Recovery UK, 15 Roehampton Gate, London SW15 5JR, UK.
What anonymous information is collected on this site?
Anonymous information is collected for every visitor to this site. This includes pages viewed, date and time, and browser type. IP numbers are not stored, but are temporarily used to determine domain type and in some cases, geographic region. We do not make any association between this information and a visitor's identity.
When you visit our website, our servers make a log of basic information corresponding to the sites and pages you have visited. This information is stored primarily to track the effectiveness of our website and individual sections and pages within them.
Online registration information
You will provide us with information about yourself and your organisation when you register for events, make donations, create an account or buy products. However, visitors should be aware that information collected through the Road 2 Recovery UK website may be subject to examination and inspection if such information is a public record or not otherwise protected from disclosure.
Links to other websites
We use email links located on this site to allow you to contact us directly via email. We use the information provided in your email to respond to your questions or comments. We may also store your comments for future reference.
Changes to this privacy statement
The cost of all products we sell, whether event registration or merchandise, can vary from time to time, so do check the prices before confirming the purchase. Sometimes they can run out too. Also, we can choose to refuse to accept a purchase or registration at any time.
We will refund any registrations, tickets, product ordered through our website for the first 7 days after you purchase them. After that all registrations are non-refundable.
We do not store any credit or debit card details at all after we take payment through our website.
What is Gift Aid?
Under the Gift Aid scheme, we can reclaim an extra 25% in tax on every eligible donation by a UK taxpayer.
We are not permitted to reclaim Gift Aid on donations made in return for goods, rights and services (eg tickets to events, raffles or auctions), as they are not 'freewill' gifts. If we decide a donation has been marked as 'Gift Aidable' incorrectly, we will need to refund it to the donor.
When you donate, you will be asked to confirm whether or not you are a UK taxpayer. Please note that tax can only be reclaimed on donations made by individuals who pay UK income or capital gains tax at least equal to the amount reclaimed on their donations in the current tax year. If you are not a UK taxpayer, you can still make a donation, but your donation will not attract Gift Aid.
For more information
If you have any questions, concerns or comments, or just want to say hello, we'd love to hear from you. Call us on 07464033742, Monday to Friday 10am - 4pm or email us at firstname.lastname@example.org. You can also contact us by post at 15 Roehampton Gate, London SW15 5JR, UK.
Our online community
Use of our online community tools such as blogs, forums, profiles etc is at your discretion. If you post content as a blog, on your profile or on the forums that content will be public. We do ask that you take care around what information you post, but can't take responsibility for content uploaded by other people.
We would recommend you avoid sharing too much personal information online. Please don't publicly post your phone number, address or email address.
We endeavour to provide a safe, friendly and supportive environment for our social media community where users can share experiences and offer support. Below are rules we ask users to be conscious of while viewing, posting content or commenting on our social media pages.
What we ask of you:
Be mindful and respectful of any content you post that may upset or offend fellow users
The use of abusive, obscene, slanderous, threatening or otherwise offensive language is unacceptable across any of our social media channels
We do not recommend the inclusion of sensitive personal information in your comments or message. We advise users to be conscious of security and confidentiality, both personally and of others
Keep in mind that information shared on social media sites such as Facebook, Instagram and Twitter is owned and stored by those companies. We encourage you to contact us via email if you wish to discuss any personal or sensitive topics in detail
If you think someone is misusing our social media channels; have a complaint; or any feedback, please contact us on email@example.com.
What you can expect from us:
Our team will monitor our social media channels every working day
We do not give medical advice. Information posted by Road 2 Recovery UK or other users should never be considered a substitute for medical advice provided by medical professionals. You should talk to your GP, hospital consultant, pharmacist or other allied health and social care professional if you have any questions or concerns about your health or care
Comments from third party accounts on any of the Road 2 Recovery UK social media channels are the sole opinions of the contributors. Road 2 Recovery UK does not necessarily support or endorse these opinions
While Road 2 Recovery UK always takes care to signpost to reliable sources of information, Road 2 Recovery UK does not take responsibility for any aspect of those websites or their content
Statement on editorial content and third party accounts
Content produced and shared across all Road 2 Recovery UK social media channels is part of a wider strategy aligned with the organisation’s overall goals. We reserve the right to make editorial decisions regarding third party submitted content, based on whether these fit within these organisational objectives. Additionally, we cannot endorse, promote or support all material submitted by third parties.
Our patient services
We make every effort to make sure that the information and support we provide across all our patient services is accurate, but it should not be used in place of professional medical advice. This encompasses our patient information, patient support area, blogs, or any contact via telephone, email or social media.
Nothing across our patient services is intended to constitute professional advice to you. Personal advice should be sought in specific situations from a properly qualified health professional. Road 2 Recovery UK cannot accept any responsibility for any outcome resulting from the use of our patient services, or from information or services that we link to.
We do everything we can to help our participants/fundraisers but all participants/fundraisers are responsible for themselves during any events/activities. If you buy tickets for your children, you must take care of them at our events. Additionally some events can be physically challenging. You must make sure you are capable of completing any event you register for.
If you register for one of our events, you are accepting that we can use your name and photos and videos of you taking part to promote this year's event or future events that we hold.
We try and make all our events go as planned, but sometimes things happen so we need to change them. We will try to make sure you are informed of any changes.
If you sign other people up to our events, you must have prior consent, as they may receive communications about the event you have signed them up for.
All confidential information is held securely and only transmitted in encrypted form. Any credit card details remain with our payment partner Stripe and do not reach Road 2 Recovery UK. Customer details are not passed to third parties and are used only in accordance with the Data Protection Acts 1984 & 1998.
The charity is registered in England & Wales (number 1188837).
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.
The contract will be governed by the laws of England and Wales and the parties to the contract submit to the exclusive jurisdiction of the English Courts.
Changes to our terms and conditions
We reserve the right to change these Terms and Conditions at any time.
None of the above terms and conditions affects your statutory consumer rights.